As COVID-19 cases are on the rise globally, we foresee that face masks will be a household necessity for the coming 2-3 months. We understand everyone's needs for face masks and we have received a tremendous amount of enquiries. Please don't panic, we are working our way through the messages and would like to make a general statement to all:
1) With strengthened measures in social distancing, we absolute understand you and your family's needs for face masks! Regarding retail prices and arrangements, please allow us a few days time to properly work out the most convenient and efficient strategy, details will be announced next week.
2) As a few of you have noticed, there are currently a small amount of "Family Masks" on the market, they are part of the first batch of products in the Hong Kong market for wholesale trial. We sincerely hope retailers who are carrying our product will sell them at reasonable prices to help our own community.
3) Thank you, we have received a lot of support regarding the $1 offer for public hospital staff. We are also working our best to work out the most convenient and efficient way to distribute as we know you work long hours and queues aren't optimal. We plan to begin the program in April and will announce more details later.
4) To charities, schools, welfare organisations, and other requests – we are sorry for the delay in replying, we will get back to you. We are working our best to produce 24 hours a day to fulfil as many needs as we can, we hope you can understand.