【更新預計取貨日期🗓️】
由於產能沒有達到原先預計的數量，令取貨組別6️⃣至🔟的取貨時間有所延誤；SPT Mask團隊深感抱歉，請大家見諒。以下為取貨組別6️⃣至🔟的顧客預計會收到「取貨通知電郵」的最新日期：
取貨組別6️⃣: 5月19日 至 6月2日
取貨組別7️⃣: 6月3日 至 6月14日
取貨組別8️⃣: 6月15日 至 6月25日
取貨組別9️⃣: 6月26日 至 7月6日
取貨組別🔟: 7月7日 至 7月15日
以上更新的預計日期是經過過去3個月根據口罩生產線的實際產量和取消訂單申請後的口罩貨量而作出的考量，是現階段SPT Mask慎重而確切所能作出的安排。
【送上小禮物🎁】
為了感謝願意等待SPT Mask重新安排的顧客， SPT Mask將向取貨組別6️⃣至🔟的顧客送上一盒SPT口罩便利夾（顏色隨機）；在取貨時一併領取即可。由於運輸安排需時，SPT口罩便利夾將於本週日才能到達各取貨地點；若閣下是取貨組別6️⃣且已於星期日前取貨，可於本週日至下週六攜「取貨通知電郵」再到已選擇的取貨地點領取SPT口罩便利夾。
【口罩查詢系統更新💬 www.sptmask.com.hk】
由於SPT Mask的技術支援供應商正在為口罩查詢系統進行更新，口罩查詢系統預計於今天稍後恢復運作。口罩查詢系統將會更新最新的預計取貨日期及取消訂單狀態（暫時只更新到5月18日或之前申請取消訂單客戶，系統會顯示：取消訂單申請處理中）。SPT Mask並無對任何訂單的取貨組別作出更改⚠️
【取消訂單申請📋】
考慮到有顧客不想再等候取貨，可要求取消訂單；請發電郵至 < sptmaskenquiry@sinopharmtech.com.hk > 索取取消訂單申請表格 (主旨列明：申請取消訂單 + 訂單號碼)；若已提交取消訂單申請表格，將不會收到任何「取貨通知電郵」。
感謝大家的理解和信仼，SPT Mask會繼續努力進步。
【Updated expected collection dates🗓️】
We apologize sincerely for the delay in collection as our machines' capacity did not reach our expectations in the start. The updated dates for sending out Collection Emails for customers of Collection Batches 6️⃣ to 🔟 are as follows:
Batch 6️⃣: May 19 – Jun 2
Batch 7️⃣: Jun 3 – Jun 14
Batch 8️⃣: Jun 15 – Jun 25
Batch 9️⃣: Jun 26 – Jul 6
Batch 🔟: Jul 7 – Jul 15
The new schedule is made after taking into consideration our machines' capacities we have observed for the last 3 months, as well as refund requests, and is what we can realistically expect to achieve.
【Free Mask Holder Gift for Customers who choose to Wait🎁】
As a gesture to all our customers who are willing to support us through these times and wait for their masks, we are offering 1 free pack of mask holders to all Collection Batch 6️⃣–🔟 customers (colour at random). You may collect the mask holder gift at the same time of your collection of masks. However, due to logistical issues, the mask holders will not be available at the pick up locations until Sunday. If you are Batch 6️⃣ and have collected your mask before sunday and wish to collect your gift as well, please kindly head to your collection location again with your Collection Email from this Sunday to next Saturday for staff to check your details and collect your Mask Holder gift.
【Order Enquiry System Update💬 : www.sptmask.com.hk】
Our database solutions provider is updating the Order Enquiry System with the above details currently, and the Order Enquiry System is expected to be back in service shortly. Please note that only the Earliest Expected Collection Date or Refund Status will be updated, we do not and will not change anybody's Collection Batch Number. Currently, only statuses for Orders with Refund Request Forms submitted before May 19 will be updated. ⚠️
【Request for Order Cancellation📋】
We understand some people do not wish to wait, and you may request for the Order Cancellation Form by sending an email to < sptmaskenquiry@sinopharmtech.com.hk >. Please note that you will not receive your collection email if you submit an Order Cancellation Form.
We thank you for your understanding, and we will continue to do our best and improve.
