SPT Mask計劃在10個星期內完成整個分流取貨，每日都會從SPT Mask口罩工場發貨到不同取貨地點，務求令所有顧客都盡快收到「取貨通知電郵」。收到「取貨通知電郵」後，顧客可根據電郵裡的取貨日期及取貨地點取貨。若產能有所提升，取貨日期則隨之提早，SPT Mask亦同時會在Facebook通知大家🙏🏻
陳先生從SPT Mask網頁查到自己的訂單是取貨組別 5，所以他知道首日取貨日期將會在5月5日至11日之間。雖然未能肯定是7天內的哪一天，但他已能夠大概預計哪一周能收到SPT Mask口罩，而能做出其他安排和預算。耐心等候之下，陳先生就在5月10日收到「取貨通知電郵」，確定他的取貨期是5月11日至17日（共7日）。收到「取貨通知電郵」後，他便可於5月11日至17日內到取貨地點提取香港製造並達到ASTM Level 1的SPT Mask 口罩。
【Collection Batch Numbers and Estimated Collection Dates📦】
“Safe” and “Trustworthy” Sets will begin collection in Early April as planned🏭
Based on the order of ballots, each customer has his/her own assigned collection date, and all Sets are expected to be distributed within 10 weeks🏷 Please note the collection period is 7 days. Our SPT Mask Factory will dispatch masks to the different Collection Locations after which we will send out Collection Emails to different customers every day so that everyone can get their masks as soon as possible~ If our production capacity increases, the dates will be shifted earlier and we will announce them on our Facebook Page. 🙏🏻
Please note ❗ that Collection Emails will only be sent through email to your registered email (aka the email you have received your Order Confirmation Email)📧 Please refer to your Collection Email for your actual collection details and present the Collection Email at your Collection Location in order to collect the products.
We have divided all orders into 10 collection batches below so that you can have a better idea of which period you can start to expect your Collection Email. The Expected Collection Date for each collection batch can be found in the attached photo👇🏻
SPT Mask has launched a new Order Enquiry System for customers to inquire their Collection Batch Number and their Earliest Expected Collection Date✨
🌐Order Enquiry System:
🔸Enter the webpage: www.sptmask.com.hk
🔸Enter your Order Number or Purchase Code
Mr. Chan found out that his Collection Batch Number is 5 from looking up his Order Number on the SPT Mask webpage, so he knows that his first collection date will be within May 5th to 11th. Although he does not yet know which specific date he can start collection, he can plan accordingly since he knows around which week he will be able to receive his SPT Masks. After patiently waiting, Mr. Chan received his Collection Email on May 10th, confirming his Collection Dates to be from May 11th to May 17th (totaling 7 days). After receiving his Collection Email, he can go to his chosen Collection Location to collect his Made in Hong Kong SPT Masks that meet ASTM Level 1 Standard.
🔺Only customers who successfully purchased the "Safe" and "Trustworthy" Sets will be able to search for their Collection Batch Number; customers who did not successfully complete their purchase or customers of "Professional" Set will not find any search results on our enquiry webpage. Thank you for your understanding.🔺